SHIPPING POLICY
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FREE standard UK delivery (Royal Mail 2nd Class only) will be applied to all orders over £50. Please note that your basket contents must amount to £50 in value once a discount code has been applied to qualify for free UK delivery.
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No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders.
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We ship UK orders within 2-4 working days after an order is placed. All standard deliveries will be sent Royal Mail 2nd Class and can usually be expected within 2-4 business days.
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Wholesale or high value orders will be sent with either Parcelforce or DPD Local on either a 48hr or overnight service. Tracking details will be sent to you once your order has been dispatched.
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You will receive a dispatch confirmation email once your order leaves us. If you need your candles urgently please get in touch prior to ordering and we'll do our best to accommodate.
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International shipping - we are getting a lot of interest and requests to send our products to countries outside the UK. If you are based outside the UK and would like to purchase one or more of our products, then please drop us an email at hello@cosynookcandleco.co.uk and we'll do our best to get our products to you.
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Click and Collect - we offer a click and collect service from our studio in Thorverton. This is offered on an ad hoc basis so please get in contact after you have placed your order to arrange a mutually convenient time. Email us at hello@cosynookcandleco.co.uk to arrange a time.
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RETURN POLICY
We hope that you love your candle as much as we do, but if you're not completely satisfied then please contact us on hello@cosynookcandleco.co.uk and we'll get back to you as soon as we can.
We take every care to ensure your candles are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 3 days of delivery.
We sadly cannot refund or replace candles that have been used.
You are welcome to exchange your product for another candle of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.
If your package arrives damaged you may return your unused candle(s) for a full refund within 14 days of delivery. Please contact us for further details.
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PAYMENT
Payment can be completed using a debit or credit card.
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WHOLESALE INQUIRIES
If you're looking for beautiful hand poured soy wax candles, that only use pure essential oils and sustainable packaging, then we'd love to hear from you. Please email us at hello@cosynookcandleco.co.uk and we'll come back to your as soon as we can.